An intelligent interface for sorting electronic mail

Crawford, Elisabeth; Kay, Judy; McCreath, Eric

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An intelligent interface for sorting electronic mail

Date

2002

Authors

Crawford, Elisabeth

Kay, Judy

McCreath, Eric

Abstract

Classification of email is an important everyday task for a large and growing number of users. This paper describes the i-ems (Intelligent-Electronic Mail Sorter) mail interface, which offers a view of the inbox based on predicted classifications of messages. The interface is designed to ensure user control over the prediction processes by supporting scrutiny of the system's certainty and details of the mechanisms used.