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Examining the effects of malfunctioning personalized services on online users' distrust and behaviors

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Date

2013

Authors

Chau, Patrick
Ho, Shuk (Susanna)
Ho, Kevin K.W
Yao, Yihong

Journal Title

Journal ISSN

Volume Title

Publisher

Elsevier

Abstract

Merchants adopt web personalization technologies to offer product recommendations in the hope of influencing online users' decision making in a shopping process. Although there is a large body of research on the favorable effects of web personalization on

Description

Keywords

Citation

URI

http://hdl.handle.net/1885/77901

Collections

Open Access Research

Source

Decision Support Systems

Type

Journal article

Book Title

Entity type

Access Statement

License Rights

DOI

10.1016/j.dss.2013.05.023

Restricted until

2037-12-31

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Description
01_Chau_Examining_the_effects_of_2013.pdf (1.42 MB)

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