Test environment running 7.6.6

Cultural advice

The Australian National University acknowledges, celebrates and pays our respects to the Ngunnawal and Ngambri people of the Canberra region and to all First Nations Australians on whose traditional lands we meet and work, and whose cultures are among the oldest continuing cultures in human history.

Aboriginal and Torres Strait Islander peoples are advised that ANU Library collections may include images, names, voices, and other representations of deceased persons.

Material in the collection may contain terms, language or views that reflect the period in which the item was created and may be considered inappropriate today.

Keeping the user in the cloud

Thumbnail Image

Date

2019-07-03

Authors

Journal Title

Journal ISSN

Volume Title

Publisher

Abstract

While personal cloud storage services are popular, providers experience difficulty retaining users. Two explanations of user continuance intention, being use continuance theory and trust-commitment theory, emerge from prior literature. However, there is no unifying theoretical lens to reconcile these two explanations. We use a cognitive social capital explanation to unify these two literature streams. We apply our research model to 237 cloud storage users. We find that the cognitive social capital lens significantly predicts both use continuance intention and trust-commitment in personal cloud storage services. Implications for cloud service providers are offered.

Description

Keywords

Social capital, cloud storage, commitment, service, trust, use continuance

Citation

URI

https://dspace-test.anu.edu.au/handle/1885/733722443

Collections

DevOps Pure Testing

Source

Behaviour and Information Technology

Type

Article

Book Title

Entity type

Access Statement

License Rights

DOI

10.1080/0144929X.2018.1551934

Restricted until

DSpace software copyright © 2002-2026 LYRASIS